Exam Information
Your Exam. Your Way.
IIBA exams are offered as online remote proctored exams that require a desktop or laptop, an internet connection, a working webcam, and microphone.
The Online Remote Proctored Exam Experience
IIBA’s online remote proctored certification exams allow you to take any IIBA exam securely online, on your schedule and from the convenience of your home. As work environments may have firewalls set up, we advise NOT to use your work office or computer for taking your exam. A simple check-in procedure, ID verification and monitoring by PSI-certified proctors ensures the integrity and security of the exam.
Prepare in advance and know what to expect on exam day. Use these key tips and practices for a smooth, stress-free online exam experience. In addition to being offered in the remote online proctored format, CBAP® and CCBA® exams are also offered at PSI Exam Centers.
Prepare in Advance for your Online Remote Proctored Exam
Check Your Technology
- Use your personal computer with functional microphone and webcam as corporate firewalls and VPNs may restrict user access
- Use a stable, reliable internet connection
- Ensure your location supports Voice Over Internet Protocol (VoIP)
- Use a Chrome browser for best results
- Run the PSI Online Proctoring System Check *
Prepare your Government-issued Photo Identification (ID)
Have the appropriate government-issued identification ready for check-in and ensure that:
- It is current, signed and in western characters
- Both first and last names match the name you registered with
ACCEPTED Identification:
- Government-issued Driver's license
- U.S. Department of State Driver's License
- National/State/Country Identification Card
- Government-issued Passport
- Passport cards
Create the Right Workspace and Environment
- Have a quiet, private room, free from distractions people and pets
- Use a desk or table for your computer or laptop
- Clear your workspace of any materials or unauthorized items to avoid exam violations
- Read IIBA’s Guide to Online Proctored Exams to find out exam violations and what’s allowed and what is not
Note:
* Passing the compatibility check does not necessarily indicate that you will not experience issues during the time of your exam. The compatibility check does not verify firewall and VPN settings. In areas where governments have the ability to block access to cross-border websites and meter internet traffic you may experience additional restrictions that cannot be captured by the compatibility check.
* Passing the compatibility check does not necessarily indicate that you will not experience issues during the time of your exam. The compatibility check does not verify firewall and VPN settings. In areas where governments have the ability to block access to cross-border websites and meter internet traffic you may experience additional restrictions that cannot be captured by the compatibility check.
PSI Online Proctoring Experience
Step-by-step guidance on what to expect on exam day.
Watch the Video
The IIBA® Guide to Online Proctored Exams
Detailed guide on how to prepare for your online remote proctored exam.
View the GuideIf you have any questions for the IIBA Certification team, please contact us.
Candidate Frequently Asked Questions
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Your first name and last name must match exactly in three places: your identification, IIBA and the testing administrator. There can be no differences. If your name does not match your identification, you must notify IIBA. Only IIBA can make the required update for you and can be contacted at certification@iiba.org. All updates must be done at least 1 week before your scheduled exam, or you will not be able to take the exam.
If you are not admitted to the exam due to inadequate identification, you will be required to pay a fee to IIBA in order to reschedule your exam.
The ID must be the original document, current, signed and in western characters.
The following identification is ACCEPTED:
- Government-issued Driver's License
- U.S. Department of State Driver's License
- National/State/Country Identification Card
- Government-issued Passport
- Passport Card
You must schedule your exam at least 48 hours in advance of your preferred date and time, or you will not be able to schedule and will need to select a different exam date.
All IIBA certification exams are offered in Online Remote Proctored format. CCBA and CBAP exams are also offered at PSI Test Centers.
Review the relevant Certification Handbook for scheduling details.
To Launch or Schedule Your Exam
- Login with your IIBA credentials.
- From your profile page, open the Certification menu.
- Select My Certifications open your certification, select “Get Started” and
- You will be redirected to the PSI Scheduling where you can launch your exam, manage your appointment
When scheduling an Online Remote Proctored Exam ONLY, you have the option to upload a picture of your Photo ID to the PSI Booking Platform. This allows for pre-verification of the ID and a smoother check-in experience on test day.
You will see an ID Capture step just prior to selecting your exam date and time.
You can complete the upload by choosing one of two methods:
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- By scanning a QR code to use your mobile phone camera
Or - By clicking a link to use your laptop/desktop camera
- By scanning a QR code to use your mobile phone camera
Once you select an option, instructions are included for you to capture your identification image. You may re-take the image as many times as you wish and you may delete or modify the image or related identification information prior to completing your booking.
If you prefer to provide your Photo ID on test day only, and not in advance, you can opt out by clicking the Skip ID Capture button on the ID Capture page of the PSI Booking Platform.
Uploaded ID images are stored securely in compliance with the General Data Protection Regulation (GDPR) and other privacy regulations. They remain in the PSI system for 90 days after test completion, after which they are automatically deleted. You also have the option to remove your uploaded identification through the PSI Booking Platform, which you can connect to by logging in with your IIBA credentials.
All candidates are still advised to bring their Photo ID to their scheduled test session for verification if requested by their proctor.
To Cancel or Reschedule Your Exam:
You must cancel or reschedule your exam at least 48 hours in advance or you will forfeit the exam fee.
Login with your IIBA credentials and select Certification > My Certifications. Click the Schedule and Pass Exam button. This will take you to the PSI exam scheduling page.
Click View My Tests to see your booking. You can then click the Cancel Booking or Re-Book button.
If you miss your scheduled exam date and time without cancelling or rescheduling in advance:
You will be considered a no-show and will forfeit the exam fee or exam rewrite fee you have paid (unless there is an extenuating circumstance). You will need to repay the exam fee or exam rewrite fee to schedule and sit the exam.
Candidates have 12 months from the day IIBA received the exam payment to request a refund.
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- After such time, exam and exam rewrite fee payments are forfeited. This means that to schedule and sit the exam, candidates will need to repay the exam or exam rewrite fee.
Refund process within the 12 months eligibility period:
To request a refund of the exam or exam rewrite fee payment:
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- First, cancel your scheduled exam by following steps in the Cancellation and Rescheduling Policy FAQ.
- You must cancel your exam at least 48 hours in advance or no refund will be given.
- Then, email certification@iiba.org and include a reason for your refund request.
You may request a modification to the exam procedure due to a disability or other medical condition that may affect your ability to sit the exam.
Any existing scheduled exam must first be cancelled. We cannot apply accommodations to existing scheduled exams.
To request an accommodation, please follow these steps:
Step 1: Before you schedule your exam, email certification@iiba.org and provide a note from your doctor or health care professional. This note must:
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- Be written in English
- Include the diagnosis of your disability or other medical condition that significantly impairs your ability to read or write the exam or any other related skills required to complete the exam
- Include the specific recommendation for your testing accommodation(s)
If required, IIBA may contact you for additional information to better understand your needs.
IIBA will redact your personal information after it has been reviewed and it will no longer be in the system.
Step 2: IIBA will then contact PSI on your behalf.
Step 3: PSI will email you directly to set up the accommodation. (This can take up to 10 business days.)
Read the IIBA Guide to Online Proctored Exams to learn about the rules and requirements for identification, login time, security protocols, what is allowed and not allowed during the exam, whether there is a break time for your exam, and how to navigate through the exam format.
These rules apply to you only if you are taking your CCBA ®or CBAP® exam at a PSI Test Center.
- Before you go to the PSI Test Center, review the rules for arrival time, testing environment, screening, and check-in process. This information can be found in the Certification Handbook, the PSI Test Center Experience video, IIBA Exam Information, and the IIBA Certification FAQs.
- Ensure you have the acceptable identification with you. See the Exam Identification FAQ for details. You will not be admitted to the exam without the proper identification, and there will be no refund of your test fee.
- Breaks (outside the testing room):
- You can take a 15-minute break. This will include any time used to get a drink.
- The clock will continue to run on the exam while you are on break. You will not be given extra time.
- Upon return from a break, you will be rescreened/checked back into the testing room.
- You will be provided with 2 sheets of paper (8.5x11”) or a whiteboard before your exam starts. These will be collected at the end of the exam by the Test Center Administrator.
- For CBAP, a PSI online calculator will be available on your screen during the exam. No other calculators will be allowed.
NOTE: If you require testing accommodations, please request accommodation(s) prior to scheduling your exam. Consult the Testing Accommodations FAQ for details on submitting a request.
In addition to being offered in the Online Remote Proctored format, the CBAP® and CCBA® exams are also offered at PSI Test Centers. These are the ONLY two IIBA exams offered at Test Centers.
- Refer to the Certification Handbook for the required photo identification, check-in procedure, and security protocols.
- Watch this video to learn about the PSI Test Center experience.
- Read the Test Center Security Wanding Protocol below.
Check-in at Test Centers includes a required metal detection wanding inspection by trained Test Center Administrators (TCAs). This protocol is designed to ensure that no unauthorized devices or items enter the testing area. Those who decline the wanding protocol (and have not been granted an exemption) will be required to reschedule their exam.
For those with metal implants the wand may indicate an alert, and a standard physical security check will follow. If there is an alert upon rescan, and there is no item to disclose, testing can proceed with close monitoring. If a prohibited device is found and the test taker does not provide an explanation, PSI’s security team will determine whether the test taker can sit for the exam.
The wands are American Heart Act Certified. Per PSI, they will not interfere with or harm the operation of any medical device. If test takers opt for an exemption, they must bring documentation from a healthcare provider to the Test Center.