Learn how to run a workshop virtually using a customer journey as an example. Watch the five module video and use the Running a Virtual Workshop document to follow along. Use the virtual workshop

IIBA® was founded in Toronto, Canada in October of 2003 to support the business analysis community by: creating and developing awareness and recognition of the value and contribution of the

The Business Analysis Key Concepts chapter includes information that provides a foundation for all other content, concepts, and ideas within the BABOK® Guide.

Manage and maintain requirements and design information from inception to retirement.

Apply the capabilities of an enterprise to reach a desired set of goals and objectives. ​

Incremental and iterative activities that transform needs into a recommended solution.​

Observation of activities, also known as job shadowing, involves examining a work activity firsthand as it is performed. It can be conducted in either natural work environments or specially

Process analysis assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.

Process models describe the sequential flow of work or activities. A business process model describes the sequential flow of work across defined tasks and activities through an enterprise or part

Root cause analysis is a systematic examination of a problem or situation that focuses on the problem's origin as the proper point of correction rather than dealing only with its effects.